Onsite WAVE Network Engineer - Washington, D.C.

Motorola Solutions•Washington, DC

1d•$80,000 - $95,000•Onsite

About The Position

Motorola Solutions is seeking an onsite WAVE VoIP Engineer to serve as the primary contact for WAVE technical issues in Washington, D.C. The position supports the U.S. Federal Government Markets Division, whose Technical System Manager department implements, integrates, and services complex communications systems. The engineer works directly with customer teams and must live within a commutable distance of Washington, D.C. The engineer oversees and coordinates maintenance, issue resolution and escalation, and monitoring of system technical performance. The role supports, maintains, and updates the WAVE system; coordinates software support and technical resources; and works with customer officials, contractors, Motorola Solutions teams, and other organizations to maintain service and resolve issues. The position also provides reporting, technical recommendations, inventory support, and coordination of system repairs and upgrades. This is an experienced position. The target base salary range is $80,000 to $95,000 USD, with the actual offer based on job-related knowledge, skills, and experience. Travel is under 10%, and relocation is not provided. The candidate must be a U.S. citizen and be able to obtain any necessary public trust clearance required by government contracts. Legal authorization to work indefinitely in the U.S. is required; employer work permit sponsorship is unavailable.

Requirements

Bachelor’s degree or three years of technical experience.
Experience with VoIP or VoIP networking.
U.S. citizenship and ability to obtain necessary public trust clearance as required by government contracts.
Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
Strong organizational skills and attention to detail and accuracy.
Excellent process management, technical, problem-solving, written communication, and verbal communication skills.
High proficiency with Microsoft Office products, including Project, Word, Excel, and PowerPoint.
Strong ability to partner with and leverage other organizations.
Strong interpersonal skills to raise potential issues, build partnerships, and hold teams accountable to customer commitments.
Must work onsite in Washington, D.C., and live within a commutable distance.

Nice To Haves

Experience with graphic programs.
Ability to acquire any additional clearances required by federal customers.

Responsibilities

Serve as the primary contact for WAVE technical issues and communicate system status and major problem resolutions.
Oversee, manage, and coordinate maintenance issues, issue resolution and escalation, and monitoring of system technical performance.
Provide system support, maintenance, and updates for the WAVE system.
Assign user licenses; build and maintain user account configurations; manage certificate distribution; execute channel patching; and manage requests for federated WAVE convergence with outside organizations for interoperability support.
Perform weekly system maintenance checks, install software updates and bug fixes, track new WAVE feature releases, and coordinate upgrades with customer management.
Monitor upgrades or changes to external host systems and manage WAVE dependencies to ensure continuity of operations.
Coordinate WAVE software support with the Motorola Solutions WAVE software support team as the customer focal point.
Fulfill reporting tasks as directed by the customer.
Coordinate with contractors and entity representatives to ensure compliance with regulations and policies.
Test or verify backup systems regularly or as required by the customer.
Ensure the customer receives the technical support specified in the support plan.
Facilitate technical problem resolution with Motorola Solutions field teams, central service organizations, product and engineering teams, Product Services, the Customer Response Center, and the customer.
Manage WAVE infrastructure emergency repair efforts and escalation procedures.
Participate in scheduled meetings with customer officials and user groups to review system and service support and discuss technology or operational issues.
Provide technical recommendations to improve WAVE System performance.
Assist with infrastructure inventory management for spare parts and supplies.
Identify failure trends, systemic and chronic problems, and opportunities for improvement.
Coordinate and lead technical resources to resolve open Customer Service Request cases.
Identify process failures and take corrective action.
Partner with other organizations, build partnerships, raise potential issues, and help hold teams accountable to customer commitments.
Help facilitate a harmonious team environment and uphold quality standards.