Field Service Engineer - Washington, D.C.

KUKA•Denver, CO

About The Position

Swisslog Healthcare’s Field Service Engineers provide customer support for the company’s Transport Automation systems, including pneumatic tubing systems. The role is based in the Washington, D.C./DMV area, ideally in or near Fairfax, Virginia, and supports four customer sites in the area. Engineers help keep customer systems operating reliably and support patient safety in hospitals. The position includes preventive and corrective maintenance, warranty and emergency service, on-call service, system start-ups, operator maintenance, and user training. It also involves customer care, parts and inventory support, product quality reporting, and coordination with sales, support, and installation personnel. The role may require travel, weekend and holiday work, and on-call availability.

Requirements

Vocational school, related military experience, or equivalent job experience.
1–3 years of field service experience with electro-mechanical products.
Effective communication style that builds customer trust and satisfaction.
Ability to read blueprints, schematics, and wiring diagrams to extract technical information.
Strong interpersonal, customer service, and communication skills.
Computer software and hardware literacy, including Windows applications.
Basic computer networking skills.
Self-starter who is well organized and able to work independently without supervision.
Ability and willingness to travel 50–70% of the time for technical support and training.
Ability and willingness to work on-call hours, including weekends, nights, and/or holidays.
Ability to lift, lower, and carry objects up to 50 pounds, work at heights, climb ladders, and work in confined spaces.
Valid driver’s license and excellent driving record.
Must reside in the greater Tampa metropolitan area.
Must be authorized to work in the United States for any employer; visa sponsorship is not available.

Nice To Haves

Experience working in a mission-critical, on-call environment.
Experience with 24/7 on-call availability.
Associate’s degree from a technical or vocational school.

Responsibilities

Provide scheduled preventive maintenance to contract customers in the assigned area.
Provide on-demand corrective maintenance, 24/7 emergency service, and paid services as required.
Provide start-up services on Translogic Systems as assigned and assist with new Swisslog product start-ups when needed.
Report product quality issues and complete quality reports as directed or required.
Train customers on system operation and light maintenance.
Promote parts orders, provide recommended parts lists, and advise customers on inventory stocking levels.
Conduct periodic customer care visits to monitor product performance and customer satisfaction.
Maintain accountability for assigned spare parts and customer consignment inventories when contractually maintained by Swisslog Healthcare.
Assist customers with parts orders, consumables, repair and return of defective parts, and requests for system information.
Advise the manager or supervisor of problems or opportunities in the assigned area.
Complete and process Service Work Orders, Expense Reports, Downtime Reports, and start-up logs accurately and promptly.
Communicate and share customer-related information with sales and support personnel.
Safeguard company and customer property and use company money and resources responsibly.
Maintain a clean and professional appearance when working with customers.
Follow and enforce company safety policies and procedures.
Attend required training to stay current on system updates.