WaterPark Guest Services Assistant Manager

Massanutten Current Openings•McGaheysville, VA

6d•Onsite

About The Position

The WaterPark Guest Services Assistant Manager role is within a team-oriented customer service environment, focused on facilitating smooth and efficient operations. This position requires excellent communication and time management skills, a flexible schedule, and is responsible for assisting the WaterPark Guest Services Manager with all aspects of Guest Services management at the WaterPark, with a focus on admissions and marketing. Admissions operations include coordination of the cabana rental program and Light Up the Park. Marketing efforts aim to promote the park. The Assistant Manager will also assist with staff management, including interviewing, hiring, and training. Responsibilities include serving as Manager on Duty (MOD) for one shift per week as assigned by the WaterPark Operations Manager. This position will also work with groups and act as the group liaison for the resort groups team.

Requirements

Must be at least 21 years old.
Excellent leadership skills.
Excellent customer service skills.
Ability to communicate with guests of all ages.
Ability to multi-task.
Flexible schedule, including weekends and holidays as needed.
40 hours weekly, including evenings.

Nice To Haves

Previous supervisory or management experience.
Strong leadership skills.

Responsibilities

Facilitate smooth and efficient operations within the WaterPark Guest Services team.
Assist the WaterPark Guest Services Manager with admissions and marketing operations.
Coordinate the cabana rental program and Light Up the Park initiative.
Develop and implement marketing campaigns to promote the park.
Assist with staff management, including interviewing, hiring, and training.
Serve as Manager on Duty (MOD) for assigned shifts.
Liaise with resort groups team and work with groups.

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