Assistant Guest Services Manager

AccorHotel • Whistler, BC

5d • CA$66,000 - CA$69,000 • Onsite

About The Position

As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department - including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet - while fostering an engaged, high-performing team. By showcasing your leadership and interpersonal strengths, you will maximize operational efficiency, uphold the highest standards of service excellence, and ensure every guest interaction is transformed into a memorable experience.

Requirements

• Class 5 BC Drivers License (required)
• Previous leadership experience in a similar role required
• Previous PMS experience required

Nice To Haves

• Class 4 BC Drivers License (an asset)

Responsibilities

• Manage and motivate the Guest Services team, ensuring colleagues are strategically positioned to engage with guests and deliver exceptional service throughout their stay.
• Oversee and coordinate seamless arrival and departure experiences across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.
• Maintain the highest operational and service standards through regular inspections, coaching, and performance management.
• Handle guest concerns promptly and professionally, ensuring appropriate follow-up and communication with relevant departments.
• Conduct regularly scheduled departmental meetings and support ongoing colleague engagement initiatives.
• Balance operational, administrative, and staffing requirements while fostering a positive team culture.
• Train, onboard, and develop all new colleagues within the department.
• Assist guests with hotel facilities, services, and local information in an informative and helpful manner.
• Supervise valet operations to ensure guest vehicles are driven, parked, and retrieved safely, efficiently, and with the highest level of care and professionalism.
• Manage the hotel's fleet of vehicles, ensuring they are properly maintained, operationally ready, and compliant with safety standards.
• Support departmental efficiency by maintaining strong communication and collaboration between all Guest Services teams.

Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed