WaterPark Guest Services Agent
About The Position
WaterPark Guest Services Agents are the first point of contact for guests entering Massanutten WaterPark. They assist with check-in and provide the correct admission wristbands. The role also involves delivering excellent customer service through retail sales and admissions, answering incoming calls, and sharing information about the WaterPark and resort amenities. Agents are expected to understand and follow Massanutten WaterPark’s core values and mission statement, respond to guest needs and requests promptly and efficiently, and remain friendly and attentive during guest interactions. Prior experience working with the public is preferred, and excellent communication skills are essential. This is a seasonal position with a variable schedule that may include evenings, weekends, and holidays as needed. Pay is $12.77 per hour.
Requirements
- Must be at least 16 years old.
- Excellent customer service skills.
- Ability to multitask.
- Ability to communicate effectively with guests of all ages.
- Excellent communication skills.
Nice To Haves
- Customer service experience.
- Prior experience working with the public.
Responsibilities
- Greet guests in a timely manner.
- Assist guests in learning about WaterPark and resort amenities.
- Answer incoming calls to the WaterPark and direct callers to the proper location.
- Process retail and admission purchases through Siriusware Point of Sale.
- Reconcile the cash drawer at the end of the shift.
- Assist with guest needs and requests in a timely and efficient manner.
- Perform other duties as assigned by management.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
