Guest Services Agent
About The Position
With a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, this downtown property blends historic elegance with modern comforts. Eye-catching art, marble finishes, and deco-inspired details create a distinctive environment, while guest rooms offer a mix of manor house character and contemporary amenities. Ideal for hospitality professionals, the hotel provides an engaging setting where creativity, personalized service, and memorable guest experiences are at the heart of operations. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
Requirements
- Strong customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer and data-entry proficiency.
- Problem-solving and conflict-resolution ability.
- Professional, friendly, and welcoming demeanor.
Nice To Haves
- High school diploma preferred.
- Previous hospitality or customer service experience preferred.
- Experience with hotel Property Management Systems (PMS) a plus.
Responsibilities
- Greet, register, and check guests in/out efficiently and courteously.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Handle payments, room assignments, and reservation changes accurately.
- Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
- Maintain a clean and organized front desk and lobby area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
