Guest Services Agent

HRI Hospitality • New Orleans, LA

4d

About The Position

The Guest Services Agent works in the Front Office and delivers excellent customer service by welcoming guests, assisting with check-in and check-out, and responding to guest needs to support a positive stay experience. The role reports to the Front Office Supervisor and Front Office Manager and does not exercise supervision.

Requirements

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Nice To Haves

• Experience with hotel Property Management Systems (PMS) is a plus.

Responsibilities

• Greet, register, and check guests in and out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to support timely room readiness and guest service needs.
• Maintain a clean and organized front desk and lobby area.
• Work varied shifts, including weekends and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED