Guest Services Agent

Stonebridge Hospitality Associates•New York City, NY

5d•Onsite

About The Position

The Guest Services Agent supports hotel front office operations and helps ensure a high level of guest satisfaction. The role is responsible for smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. It handles guest inquiries, payments, reservations, and coordination with other hotel teams. The position is full-time and non-exempt, located in New York, New York, and reports to the Front Office Manager. Pay is $25 per hour. Work is primarily indoors in the hotel’s front desk and lobby areas. The role involves frequent computer and telephone use and interaction with guests and team members. It requires standing and walking for long periods during shifts and occasionally lifting and carrying up to 10 pounds. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential duties. Stonebridge states that it is an equal opportunity employer and will make reasonable accommodations for disabled team members. The posting says openings are projected to close within 30 days of the original posting date; this position will no longer be available 30 days from October 16, 2026.

Requirements

Strong customer service and communication skills for interacting effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate room availability and guest account records using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post room, food, beverage, and service charges to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer questions about hotel services and nearby dining, shopping, and entertainment.