Waterpark Front Desk Supervisor

Kalahari Resorts & Conventions•Sandusky, OH

2d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Supervisor. In this position you will be responsible for internal waterpark revenue sales, preparing reliable daily reports, assisting guests and processing transactions. The supervisor will oversee the waterpark front desk daily operations and team to achieve objectives in sales, employee retention, beyond expectations guest service and satisfaction, cleanliness, and sanitation. As part of our team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Requirements

Excellent communication skills
Good customer relation skills
Great attention to detail
Effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
Reliable, detail-oriented individuals who take pride in their work
A positive attitude and a personality focused on service
Willingness to work flexible and sometimes long hours, including weekends and holidays

Nice To Haves

Previous supervisory responsibility preferred

Responsibilities

Oversee the waterpark front desk daily operations and team to achieve objectives in sales, employee retention, beyond expectations guest service and satisfaction, cleanliness, and sanitation.
Responsible for internal waterpark revenue sales.
Prepare reliable daily reports.
Assist guests and process transactions.
Guide, support, and inspire associates while delivering extraordinary guest experiences.