Waterpark Director

Showboat Hotel & Island Waterpark•Atlantic City, NJ

1d•$130,000 - $150,000•Onsite

About The Position

The Director is responsible for leading the management team, setting operational strategies, and maintaining a high level of guest satisfaction in a waterpark setting. This role requires oversight of all departments, including operations, safety, guest services, marketing, human resources, and finance, ensuring that the waterpark meets its business objectives and provides a safe, fun, and memorable experience for all visitors.

Requirements

Strong leadership and supervisory skills
Proven experience in managing a waterpark
Certified lifeguard instructor and CPR/First Aid trained
Extensive Knowledge of pool chemistry and water safety regulations
Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines
Strong problem-solving and decision-making abilities
Excellent written and verbal communication to interact with clients, vendors, staff, and guests
Must be able to speak, read, write and communicate in English to adequately perform the duties of the job
Ability to motivate and manage a team, delegate effectively, and make quick decisions under pressure
Outstanding organizational and time management skills
Must show initiative, including anticipating guest or operational needs
Ability to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
Strong budgeting experience.
Bachelor's degree in Recreation Management, Aquatics or related field
Minimum of 10+ years of experience in aquatics management and programming
Lifeguard Instructor and CPR Certifications
Certified Pool Operator
Applicable state certifications as required
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems.
The ability to attend work predictably and regularly and to be punctual.
The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
The ability to work with mathematical concepts and to apply concepts to practical situations.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and coworkers.
The ability to perform several tasks at once.
The ability to follow directions or instruction.
The ability to use a computer to communicate, create, and access information.
The ability to lift and move 50 pounds.
The ability to sit/stand/bend/stretch, etc.
The ability to use hands to finger, handle, or feel and reach with the hands and arms

Responsibilities

Lead and manage the overall daily operations of the waterpark.
Develop and execute long-term strategic plans, goals, and objectives to ensure the growth and profitability of the waterpark.
Provide leadership and guidance to department heads and staff, fostering a collaborative and high-performance work environment.
Work with senior leadership to align the waterpark's strategy with the company's overall goals.
Oversee the daily operations of waterpark attractions, water rides, pools, guest services, and safety operations.
Ensure that the park meets all regulatory, safety, and health standards.
Maintain high operational standards for cleanliness, maintenance, and efficiency.
Create and monitor processes to ensure maximum up time for attractions and facilities.
Develop and manage the annual budget for the waterpark, ensuring fiscal responsibility and accountability.
Analyze financial performance and recommend adjustments as needed to meet revenue and cost targets.
Collaborate with the marketing department to drive ticket sales, group bookings, and special events.
Ensure exceptional guest service standards are maintained across all departments.
Implement and monitor guest feedback systems to continuously improve guest experience.
Ensure that all safety measures and protocols are in place and adhered to, including water quality, ride safety, staff training, and emergency response procedures.
Address and resolve guest complaints, concerns, or issues quickly and professionally.
Oversee recruitment, training, and development of staff to ensure a knowledgeable, efficient, and friendly workforce.
Foster a positive work culture focused on team collaboration, guest satisfaction, and safety.
Ensure that all staff comply with company policies, procedures, and safety standards.
Collaborate with the marketing team to promote the waterpark, including seasonal events, special promotions, and new attractions.
Monitor industry trends and competitor offerings to adjust marketing strategies and maintain competitiveness.
Ensure compliance with local, state, and federal regulations, including health and safety standards.
Keep up to date with any changes in regulations that could impact the waterpark's operations.
Perform other related duties as assigned by the General Manager.