Waterpark Manager

Island Hospitality Management•Citra, FL

2d•Onsite

About The Position

At Camp Margaritaville Resort, we blend laid-back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family-friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment. The Waterpark Manager is responsible for the overall operation, safety, and guest experience of the waterpark facility. This role oversees daily activities, team performance, and compliance with all safety regulations while fostering a fun, safe, and engaging environment for guests and employees. This position may require flexible scheduling availability

Requirements

Previous experience in waterpark, aquatics, or hospitality management preferred
Strong leadership, communication, and organizational skills
Ability to work flexible hours, including weekends and holidays
Proven experience in staff training and team development
Commitment to guest safety and positive guest experiences
Ability to remain alert, focused, and calm in a fast-paced environment
Red Cross Lifeguard Certification, Aquatics Facility Operator (AFO), or equivalent required (or ability to obtain upon hire)
CPR, First Aid, and AED certifications required
Ability to stand, walk, and work outdoors for extended periods
Ability to respond quickly in emergency situations
Capable of lifting and moving equipment as needed
Ability to stand, sit or walk for an extended period of time
Frequently required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

Responsibilities

Oversee daily operations of the waterpark, including attractions and pools
Ensure all areas are clean, functional, and operating efficiently
Monitor attendance levels and adjust staffing and operations accordingly
Manage budgets, inventory, and operational resources
Recruit, hire, and onboard new employees
Develop and deliver training programs for new hires and existing staff
Ensure all employees are properly trained in customer service, safety procedures, and emergency protocols
Provide ongoing coaching, performance management, and team development
Enforce all safety policies, procedures, and local/state regulations
Conduct regular inspections of rides, pools, and equipment
Lead emergency response efforts and ensure staff readiness
Maintain accurate incident reports and implement corrective actions
Promote a culture of safety for both staff and guests
Ensure high levels of customer satisfaction through excellent service
Address guest concerns and resolve issues promptly and professionally
Enhance the overall guest experience through programming and engagement initiatives

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations