Water Utility Distribution Crew Leader – Serviceman II
About The Position
The Water Utility Distribution Crew Leader serves as the lead worker for the Water Utility’s distribution operations. The role coordinates, assigns, and oversees the work of Servicemen I while performing advanced duties involving maintenance, repair, and operation of the municipal water distribution system. The Crew Leader responds to routine and emergency conditions, ensures crew compliance with safety and regulatory standards, implements—but does not establish—Utility policy, and acts as the primary field liaison to the Water Utility Manager. The position leads and performs water-system repairs, investigates distribution concerns, oversees system testing and maintenance, and coordinates with contractors and City departments. It also ensures field operations comply with applicable DNR, PSC, City, and Utility policies; completes required documentation; assists with work planning; and recommends improvements to operational efficiency and safety. After-hours emergency response is required as needed.
Requirements
- 3–5 years of water distribution, utility, or public works experience.
- High school diploma or equivalent.
- Obtain a Wisconsin CDL with required endorsements within 6 months of hire.
- Obtain Wisconsin DNR D-1 Operator Certification within 18 months of hire.
- Knowledge of water distribution systems and underground utility maintenance.
- Ability to read and interpret engineering plans and technical documents.
- Strong mechanical aptitude and equipment operation skills.
- Effective communication and leadership abilities.
- Ability to respond to emergencies and work in adverse conditions.
Nice To Haves
- Lead worker or supervisory experience.
Responsibilities
- Assign, schedule, and oversee the daily work of Servicemen I.
- Train staff in procedures, safety practices, equipment operation, and regulatory compliance.
- Evaluate work quality and resolve operational issues.
- Coordinate with contractors and other City departments to support water-system repairs and maintenance.
- Lead and perform repairs to water mains, valves, hydrants, services, and water meters.
- Operate backhoes, loaders, compressors, hydraulic tools, equipment, and vehicles used to install, maintain, and repair water distribution infrastructure.
- Coordinate and oversee contractors performing work on the water distribution system.
- Investigate leaks, pressure issues, customer complaints, and other distribution-system concerns.
- Conduct and oversee hydrant flushing and testing, valve exercising, and meter testing and replacement.
- Assist treatment plant staff with water sampling as requested.
- Ensure field operations comply with DNR, PSC, and City and Utility policies.
- Complete required forms, reports, and operational documentation.
- Assist in planning work priorities and coordinating projects.
- Recommend changes to improve operational efficiency and safety to the Water Utility Manager.
- Respond to after-hours emergencies as required.
- Lead emergency response activities, including crew mobilization.
- Communicate with the Water Utility Manager during emergencies and provide situational updates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
