Water Utilities Damage Prevention Specialist

City of Bentonville•Bentonville, AR

19h•$22 - $24•Onsite

About The Position

Under the direction and supervision of the Operations Supervisor, the Water Utilities Damage Prevention Specialist locates and marks water and wastewater infrastructure within the City’s service boundaries. The position serves as a first line of defense in protecting infrastructure and maintaining essential water and wastewater services. It is safety-sensitive and may respond as a first responder during citywide emergencies or disasters, performing tasks assigned according to the situation. The employee must reside within a 30-minute radius of the Water Utilities office to respond to emergencies. The position uses Korterra locate ticket management software, the City’s GIS system, record drawings, and as-built documents to complete locate requests accurately. It communicates with contractors, engineers, City personnel, customers, and other City teams about excavation, survey work, infrastructure locations, reported leaks, and related concerns. It may assist with coordinating and overseeing franchise utility installations, updating GIS maps, investigating system damage, and supporting water distribution and wastewater collection maintenance. The role has no supervisory responsibilities. The employee must be available for a rotational standby schedule and overtime as needed, maintain a personal telephone for emergency call-outs, and hold a valid driver’s license. Work assignments and schedules may change to meet City needs. The work involves outdoor conditions and exposure to machinery, weather, chemicals, biological hazards, traffic, excavation hazards, and other risks. Physical duties include frequent standing, walking, climbing, bending, handling, and lifting, including occasional lifting of up to 100 pounds.

Requirements

High school diploma or GED and two years of related experience and/or training, or an equivalent combination of education and experience.
Must reside within a 30-minute radius of the Water Utilities office for emergency response.
Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, clients, customers, and the public.
Ability to perform arithmetic operations using whole numbers, fractions, and decimals, calculate rates, ratios, and percentages, and calculate proportions, area, circumference, and volume.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or scheduled instructions.
Must possess and maintain a valid driver’s license.
Must possess or be able to obtain a Class IV Water Distribution Operator License.
Must possess or be able to obtain a Class II Wastewater Operator License.
Must possess and maintain a personal telephone for emergency call-outs.
Ability to perform the physical demands of the job, including regularly lifting or moving up to 10 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds.
Ability to work safely in the described outdoor environment and around the listed physical, chemical, biological, traffic, and excavation hazards.

Responsibilities

Complete Arkansas One Call locate requests using Korterra locate ticket management software by locating and marking water and wastewater infrastructure.
Use the City’s GIS system, record drawings, and as-built documents to accurately locate and mark facilities.
Communicate with contractors, engineers, and City personnel about excavation and survey work near City infrastructure.
Assist in coordinating and overseeing franchise utility installations and work with contractors to ensure appropriate separation is maintained.
Locate water and wastewater infrastructure to support water distribution and wastewater collection maintenance teams, the Technical Services team, and other City entities.
Assist with updating and correcting the department’s GIS map.
Check, verify, and determine reported water leaks when needed; report leaks discovered while locating to the Operations Supervisor.
Provide customer assistance concerning water leaks, complaints, and in-field customer relations.
Investigate reported damage to water and sewer systems when needed.
Participate in a rotational standby schedule and work overtime as needed.
Respond as a first responder during citywide emergencies or disasters and perform assigned tasks.
Perform other duties as assigned and meet attendance and workplace conduct expectations.