Water Service Technician Senior

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

Welcome to the City of Charlotte. Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce, Valuing teamwork, openness, accountability, productivity, and employee development, Providing all customers with courteous, responsive, accessible, and seamless quality services, Taking initiative to identify, analyze, and solve problems, Collaborating with stakeholders to make informed decisions. Charlotte’s local government, with more than 9,000 employees and a total budget of $3.65 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

Requirements

High School diploma or GED from an accredited institution.
Two (2) years of related work experience, preferably in customer service and water utility operations.
Requires a valid driver’s license
Must obtain and maintain a City Driver’s Permit.
Ability to follow directives and instructions.
Knowledge of service order management systems, as well as the operations, services, and activities of a water distribution system
Ability to assess hazards and implement traffic control.
Ability to stay calm and effective under pressure or in emergencies.
Knowledge of meter operations, maintenance, and troubleshooting.
Familiarity with utility field customer service operations and meter billing processes.
Proficiency in using business computing software (e.g., MS Office Suite).
Ability to read and interpret AWWA industry standards.
Strong interpersonal, leadership, and team-building skills.
Ability to work independently as well as with others.
Strong time management, organizational, and problem-solving abilities.
Strong analytical skills.
Ability to apply quality best practices.

Nice To Haves

Three (3) years of related work experience, preferably in customer service and water utility operations.
Experience in plumbing, water meter installation, or water system maintenance.
Knowledge of and experience performing various semi-skilled maintenance and manual labor tasks.

Responsibilities

Performs comprehensive field inspections of water metering equipment for proper operation.
Receives and completes all assigned service work within a specified time period, while accurately recording the water meter readings and entering pertinent notes associated with the work performed and any notable conditions at each service address into a portable laptop.
Performs maintenance and/or replacement of water meter, register, and endpoint as needed.
Performs water flow test on meter to ensure equipment is functioning properly.
Inspect water meter connections for leaks and replaces material as needed to repair leak; escalates situation if required.
Investigates customer complaints regarding such matters as high bills, low/high water pressure; escalates situation if required.
Receives, reviews and performs work while serving as a competent person on the job site.
Performs meter box maintenance by cleaning out dirt and debris and ensures meter box lids fit correctly; reports any deficiencies or service line repairs.
Performs daily inspection and preventative maintenance of vehicle, computer equipment, and tools for proper function, reports malfunctions or deficiencies.
Reports on Fire hydrant leak, water main leaks, and other water distribution issues in a timely manner.
Informs customers on department related practices in meter reading and billing processes, quality assurance validations, responsibilities, and limitations for service repairs on private property issues.
Performs other work tasks and duties as assigned or required.