Water Restoration Technician
About The Position
The Water Restoration Technician monitors, inspects, and completes water restoration jobs, including drying, demolition, and other restoration activities. The role involves documenting work with notes, photos, and other records according to company policies and procedures to support reimbursement from insurance companies. The technician explains the work process and next steps to customers, completes assigned jobs, monitors drying progress, and communicates job activity or customer issues to supervisors and company staff. Work may include residential and commercial restoration sites.
Requirements
- High school graduate or equivalent.
- Valid driver's license and satisfactory driving record.
- Good verbal, written, and communication skills.
- Good customer service skills.
- Experience using mobile software to enter data.
- Ability to read and follow product-label usage instructions.
- Ability to prioritize activities and meet deadlines.
- Ability to report to work on time in a clean, complete uniform.
- Ability to meet the physical demands of the role, including frequently moving up to 70 pounds; standing and walking for extended periods; and lifting, squatting, crawling, and crouching.
- For safety reasons, ability to achieve a face seal when respirators are used.
- Ability to use visual acuity for detail-oriented activities.
Nice To Haves
- Experience in the restoration or construction industry.
- WTR – Water Damage Restoration Technician certification.
- ASD – Applied Structural Drying Technician certification.
Responsibilities
- Retrieve work orders, review travel routes, load the truck with the equipment and supplies needed for the job, and travel to the work site.
- Explain active job processes and next steps to customers in person, using printed materials as a guide, with or without a supervisor.
- Complete assigned jobs according to company processes and maintain quality control.
- Perform water damage repair, including water extraction, contents pack-out, removal and disposal of non-salvageable materials, and light construction and demolition as directed by a supervisor.
- Handle equipment, supplies, vehicles, and products properly, and report equipment malfunctions or damage to a supervisor.
- Inspect completed jobs, obtain customer approval signatures, and request payment when necessary.
- Perform daily monitoring and tasks on assigned residential and/or commercial water jobs with urgency.
- Adjust drying plans daily based on meter readings.
- Resolve customer issues and communicate customer concerns and daily job activities to supervisors and key company staff.
- Prepare documentation and photographs according to company policies and procedures to support reimbursement from insurance companies.
Benefits
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
