Watch Officer (Night Shift)
About The Position
The Night Shift Watch Officer is a frontline role within the Company’s Resiliency Center, responsible for maintaining real-time situational awareness and monitoring threats during peak global business hours. Reporting to the Director of Watch Desk Operations, the role serves as the tactical interface for incident triage, information coordination, and crisis escalation. The successful candidate works in a dynamic, high-visibility environment, using technology platforms and AI-driven tools to help protect the Company’s people, operations, and assets while collaborating with cross-functional business partners. The position requires a fixed, rotating night-shift schedule that may include weekends and holidays. The 12-hour schedule’s specific hours, durations, and rotations may change according to operational tempo and business needs. Local or regional travel may be required, although the posting also states “No Travel Required.”
Requirements
- Bachelor’s degree.
- At least 3 years of experience in a Global Security Operations Center (GSOC), intelligence watch floor, emergency dispatch, or a similar fast-paced monitoring environment.
- Experience using situational awareness and threat intelligence platforms.
- Strong analytical capability, including the ability to synthesize multiple information streams into clear, actionable assessments.
- Exceptional written and verbal communication skills.
- Ability to remain composed and make sound, rapid decisions under pressure.
- Collaborative approach and strong customer-service focus.
- Ability to work a fixed 12-hour rotating night-shift schedule, potentially including weekends and holidays; schedule details may change based on operational needs.
- Ability to travel locally or regionally as required.
Nice To Haves
- Experience in a corporate security environment.
- Familiarity with mass notification and crisis management systems.
- Prior military or law enforcement experience in an operational role.
Responsibilities
- Conduct continuous real-time monitoring of global events using integrated threat intelligence and situational awareness platforms to identify potential risks to the Company.
- Triage emerging incidents, assess their impact, and escalate them rapidly, ensuring timely and accurate information reaches leadership and relevant business units.
- Draft and distribute incident reports, travel security advisories, and daily intelligence summaries for enterprise stakeholders.
- Serve as the primary point of contact for employee assistance and travel-risk inquiries during nighttime operations, providing immediate guidance and support.
- Coordinate shift handovers with the Day Shift team to maintain continuity of operations and situational awareness.
- Support continuous improvement of watch desk workflows, including testing and adopting new technology platforms and AI-assisted operational procedures.
- Perform other duties as assigned or required by the Company’s evolving needs.
Benefits
- Medical, dental, vision, and other insurance benefits for employees and family.
- Retirement benefits, including 401(k).
- Paid holidays, vacation, and compassionate and sick days.
- Eligible for an annual bonus and long-term incentive, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
