Washington State Asst. Regional Manager

Security Services Northwest•Tukwila, WA

12d

About The Position

Security Services Northwest, Inc. (SSNW) is a full-service security company providing services to residential, commercial, and industrial customers across several states. The Washington State Assistant Regional Manager manages real-time operations to maximize resources and meet customer satisfaction, productivity, schedule-adherence, and economic goals. The role combines management and regional coordination responsibilities with security officer duties, including standing post as needed. The position reports to the Director of Operations and the SSNW President. The position works Wednesday through Sunday from 1600 to 2159. It requires prolonged periods sitting at a desk and working on a computer, as well as the ability to lift up to 50 pounds at times. The position is in a drug-free workplace.

Requirements

Ten years of total Security Officer and law enforcement/military experience.
Four-year degree in Criminal Justice or a related field; work experience may be considered.
Four years of military or law enforcement experience.
Maintain an unarmed/armed Washington security license.
Valid current driver’s license in good standing.
Clean criminal and driving records.
Register for and pass an armed qualification in Washington within 90 days of accepting the position.
Possess or be willing to obtain a TWIC card within 30 days of employment.
Be willing to obtain a concealed weapons permit.
Be willing to obtain a security license in all states where SSNW provides services.
Thorough understanding of practices, theories, and policies involved in business and security.
Superior verbal and written communication and interpersonal skills.
Superior managerial and diplomacy skills.
Proficiency with Microsoft Office Suite or related software, as well as basic computer skills and the ability to navigate websites and applications.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.
Ability to make rapid and intelligent decisions in critical scenarios.
Ability to coordinate or organize new and existing projects.
Flexibility to wear a uniform and perform security officer duties as needed.
Ability to sit for prolonged periods and work at a computer.
Ability to lift up to 50 pounds at times.

Responsibilities

Participate in RFP acquisition and pre-bid meetings.
Meet with potential new clients.
Participate in the hiring of officers.
Organize and oversee officers’ work and schedules.
Supervise day-to-day operations.
Maintain communication with client-designated points of contact at each location.
Conduct timely and constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with company policy.
Stand post as needed, including during emergencies and when kicking off new business.
Write and submit Post Orders to the Director of Operations for review and upload.
Establish quantitative and qualitative metrics, guidelines, and standards to evaluate company efficiency and effectiveness, and identify opportunities for improvement.
Review, analyze, and evaluate procedures.
Ensure work environments are adequate and safe.
Communicate and explain new directives, policies, or procedures to managers; meet with operations staff to explain major changes, answer questions, and maintain morale.
Improve customer service and satisfaction through policy and procedural changes.
Lead coordination and integration of efforts among operations.
Project a positive image of the organization to employees, customers, the industry, and the community.
Evaluate ongoing security operations and training, including standard operating procedures, preliminary investigations, emergency procedures, management, fire and life safety training, and guest service; implement changes to procedures, Post Orders, and policies to close service and operational gaps.
Ensure compliance with policies and effectively communicate policy and procedure changes to property and security operations.
Ensure the property, venue, and other property areas are consistently patrolled.
Recruit and/or schedule online as needed.
Respond daily to all directives given.
Attend weekly supervisor meetings and meet weekly with the Director of Operations and Washington Regional Manager; participate in Friday supervisor calls at 0800.
Perform other related duties as assigned.