Washington State Asst. Regional Manager

Security Services Northwest Inc•Tukwila, WA

12d

About The Position

Security Services Northwest, Inc. (SSNW) is hiring a Washington State Assistant Regional Manager. The position manages real-time operations to maximize resources and achieve customer satisfaction, productivity, schedule adherence, and economic goals. It combines Security Officer duties with Regional Coordinator responsibilities, including standing post and performing essential security officer job functions. The role reports to the Director of Operations, Eric Sortland, and SSNW President, Joe D’Amico. The schedule is Wednesday through Sunday, 1600–2159. The position requires weekly supervisor meetings, a weekly meeting with the Director of Operations and Washington Regional Manager, and a weekly supervisor call on Friday at 0800. Compensation is listed as $32.00; the posting does not specify the pay period or whether this is an hourly rate.

Requirements

Ten years of total Security Officer and law enforcement/military experience.
Four years of military or law enforcement experience.
A four-year degree in Criminal Justice or a related field; work experience may be considered instead.
Maintain an unarmed/armed Washington security license.
Thorough understanding of business and security practices, theories, and policies.
Superior verbal and written communication and interpersonal skills.
Superior managerial and diplomacy skills.
Proficiency in Microsoft Office Suite or related software, along with basic Microsoft Office skills.
Basic computer skills, including navigating websites and applications.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.
Ability to make rapid, intelligent decisions in critical situations.
Ability to coordinate or organize new and existing projects.
Flexibility to perform security officer duties, including wearing a uniform and standing post.
Valid, current driver’s license in good standing.
Clean criminal and driving records.
Register for and pass an armed qualification in Washington within 90 days of accepting the position.
Possess or be willing to obtain a TWIC card within 30 days of employment.
Be willing to obtain a concealed weapons permit.
Be willing to obtain a security license in all states where SSNW provides services.
Attend weekly supervisor meetings.
Meet weekly with the Director of Operations and Washington Regional Manager.
Attend weekly supervisor calls on Fridays at 0800.

Responsibilities

Participate in requests for proposals (RFP) acquisition and pre-bid meetings.
Meet with potential new clients.
Participate in hiring officers.
Organize and oversee officers’ work and schedules.
Supervise day-to-day operations.
Maintain communication with client-designated points of contact at each location.
Conduct timely and constructive performance evaluations.
Handle employee discipline and termination as needed and in accordance with company policy.
Stand post as needed and perform security officer duties.
Write and submit Post Orders to the Director of Operations for review and upload.
Establish quantitative and qualitative metrics, guidelines, and standards to evaluate efficiency and effectiveness, and identify opportunities for improvement.
Review, analyze, and evaluate procedures.
Ensure work environments are adequate and safe.
Communicate and explain new directives, policies, and procedures to managers; meet with operations staff to explain major changes, answer questions, and maintain morale.
Improve customer service and satisfaction through policy and procedural changes.
Lead coordination and integration of efforts among operations.
Project a positive image of the organization to employees, customers, industry, and community.
Evaluate ongoing security operations and training, including standard operating procedures, preliminary investigations, emergency procedures, management, fire and life safety, and guest service; implement changes to procedures, post orders, and policies to close service and operational gaps.
Stand post during emergencies and help launch new business.
Ensure compliance with policies and effectively communicate policy and procedure changes to property and security operations.
Ensure the property, venue, and other property areas are consistently patrolled.
Conduct online recruiting and/or scheduling as needed.
Respond daily to all directives given.
Perform other related duties as assigned.
Attend weekly supervisor meetings, meet weekly with the Director of Operations and Washington Regional Manager, and attend the Friday 0800 supervisor call.