Warranty/Technical Service Specialist

IES Infrastructure • Tulsa, OK

6d • Onsite

About The Position

This position requires a dependable, well organized individual capable of effective customer facing written and verbal communications. The position manages the warranty process, responds to technical customer service questions and complaints and resolves warranty issues.

Requirements

• Must have a high school diploma or GED.
• Mechanical knowledge as it pertains to the assembly and operation of internal combustion engines required.
• Ability to read and interpret technical documents, diagrams, operating manuals, maintenance instructions and bills of material.
• Basic math skills required.
• Excellent verbal and written communication skills.
• Good grammar and easily understood when speaking on the phone.
• Proficient using Word, Excel and Outlook.
• Excellent customer service skills (friendly, courteous and helpful).
• Strong organizational skills, able to multi-task.
• Business acumen with a positive attitude and a professional demeanor.
• This person must be dependable and conscientious.
• Self-starter who is willing to cooperate as a team member

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• 2 to 5 years of experience with warranty and/or related technical services support.

Responsibilities

• Talk with customers by phone/email concerning warranty and technical questions.
• Manages the warranty process through resolution.
• Solicits the sale of engines and the recommended inventory of parts to keep on hand.
• Handle irate customers in a professional manner.
• Obtain customer feedback information.

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level