Warranty Specialist
Ubiquiti•Draper, UT
•Hybrid
About The Position
A Warranty Specialist will manage and facilitate the entire warranty claims procedure. They will need to answer customer questions in a professional and efficient manner. The warranty specialist will process and submit claims through NetSuite and Zendesk.
Requirements
- High school diploma or GED.
- Fluent in speaking and writing of the English language.
- Basic computer literacy.
Nice To Haves
- Previous experience using NetSuite and Zendesk
Responsibilities
- Manage and process warranty claims and inquiries through the collection of data, research of claims, and investigation.
- Respond to customer inquiries or questions professionally and effectively.
- Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
- Provide effective and timely communication to all internal and external contacts.
- Possess knowledge of the product lines to be able to demonstrate and discuss with customers.
- Answering emails from customers, gathering needed data to process warranty claims, providing instructions on submitting warranty claims.
- Perform additional duties to support ongoing business needs.
Benefits
- Work with top-notch technologies
- Medical, dental, and vision insurance
- 401k contribution from the company
- Opportunity to directly influence products used by millions worldwide
- Flexible work environment
- On – the – job training will be provided.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
