Warranty Service Coordinator

US LBM•Breckenridge, CO

2d•Onsite

About The Position

The Warranty Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules and provide exceptional customer service to deliver products and services on time and complete. Pay Rate: $28.00 - $30.00 per hour.

Requirements

High school diploma or GED required.
1-2 years office administration and/or millwork experience preferred.
Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
Confidentiality requirement - high.
Computer literate in applicable software and hardware applications.
This position is deemed as a Safety Sensitive position.

Responsibilities

Coordinate with Installation and Service Technicians, customers, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
Conduct inbound and outbound calls with homeowners to schedule and coordinate services.
Manage dispatch operations to ensure timely and accurate fulfillment of customer needs.
Utilize multiple customer portals to coordinate and manage warranty service requests.
Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
Maintain database on service requests.
Maintain past due service part orders and invoice material as needed.
Coordinate with internal departments to facilitate the replacement of parts on order for customers.
Arrange for outside service contractors as necessary to keep completions at reasonable levels.
Work with others, internally and externally, to deliver products and services on time and complete.
Work with other employees to identify and communicate barriers that keep us from achieving results.
May need to train another associate to backup this position during vacations and illness and other absences.
Submit and track reimbursement requests for warrantable repairs and collaborate with the purchasing team to reconcile parts and labor credits from vendors.
Properly invoice and bill for chargeable / billable service.
Assist Credit as needed to collect.
Provide input to the supervisor for the creation and ongoing updates of departmental procedure manuals.
Perform other duties as assigned.
Comply with all policies and standards.
Adheres to Company’s commitment to workplace safety.