Warranty Team Lead

PACCAR•Renton, WA

4d•Onsite

About The Position

Kenworth Division of PACCAR has an immediate opening for a Warranty Analyst Team Lead to join our Warranty Team in Renton, WA. PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started! Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium-duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence Award for environmentally friendly products.

Requirements

4-year degree completed or in progress required
3+ years of experience required
Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
Must have a good recall of detail and a mechanical aptitude
Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals, a plus
Experience defining requirements and using data and metrics to draw business insights
Ability to remain organized and meet deadlines when dealing with areas of ambiguity
The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Nice To Haves

Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals

Responsibilities

Provide onboarding/training support for new employees/as needed
Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
Perform additional technical and administrative duties as assigned
Serve as a subject matter expert for assigned responsibilities
Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
Able to travel as needed (<5%)
Work with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims per the established guidelines
Work in a collaborative environment to

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services include wellness plans, estate planning, financial counseling and more
Holiday gift