Warranty Support Specialist II

AAON, Inc. • Tulsa, OK

11d • Hybrid

About The Position

The Warranty Support Specialist II at AAON is a mid-level role responsible for managing more complex warranty claims, analyzing trends, and supporting continuous improvement initiatives. This position serves as a liaison between customers, service providers, and internal departments to resolve warranty issues efficiently and accurately. The specialist contributes to process improvements and may assist in training junior staff. This role is ideal for individuals with experience in technical support or warranty administration in a manufacturing or HVAC environment. Primary Duties Warranty Support Specialist II handles escalated claims, performs root cause analysis, and supports warranty data reporting and process optimization. Primary duties may include, but are not limited to: • Review and process complex or high-value warranty claims. • Investigate recurring product issues and collaborate with engineering and quality teams. • Communicate with customers and service providers to resolve disputes or clarify policies. • Analyze warranty data to identify trends and recommend improvements. • Assist in updating warranty documentation and training materials. • Support audits and compliance with warranty procedures. • Mentor and support Warranty Support Specialist I team members. • Participate in cross-functional meetings to improve product reliability and customer satisfaction

Requirements

• Requires a high school diploma or GED
• Strong understanding of warranty processes and customer service.
• Ability to analyze data and identify trends or root causes.
• Proficiency in Microsoft Office and warranty management systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and resolve conflicts
• Ability to sit and work at a computer for extended periods.
• Visual acuity for reviewing technical documents and data.
• Mental focus for handling escalated issues and multitasking.

Nice To Haves

• Associate’s or bachelor’s degree in business, Engineering Technology, or a related field.

Responsibilities

• Review and process complex or high-value warranty claims.
• Investigate recurring product issues and collaborate with engineering and quality teams.
• Communicate with customers and service providers to resolve disputes or clarify policies.
• Analyze warranty data to identify trends and recommend improvements.
• Assist in updating warranty documentation and training materials.
• Support audits and compliance with warranty procedures.
• Mentor and support Warranty Support Specialist I team members.
• Participate in cross-functional meetings to improve product reliability and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED