Warranty Supervisor

TECO Westinghouse•Round Rock, TX

13d

About The Position

TECO-Westinghouse is seeking a Warranty & Field Service Supervisor to lead warranty operations and support aftermarket service for electric motors manufactured in Round Rock and Taiwan. This role oversees warranty administration for stock products, supports customers with technical inquiries, and drives resolution of field issues to ensure customer satisfaction and product reliability.

Requirements

Bachelor’s degree preferred, or equivalent experience
2–4+ years of experience in motor manufacturing, repair, or related industry
Knowledge of electric motor design, manufacturing, and repair processes
Ability to read and interpret technical drawings, wiring diagrams, and test data
Proficiency in Microsoft Office (Excel, Word, etc.)
Strong problem-solving and root cause analysis skills
Excellent communication and customer service abilities
Ability to manage multiple priorities and work cross-functionally
Regular attendance is required
Must comply with all company policies, including safety and drug-free workplace standards

Nice To Haves

Prior supervisory or team leadership experience is a plus
Experience with ERP systems (e.g., Syteline) is a plus
Familiarity with industrial or power generation industries is beneficial
Bilingual (Spanish) is a plus

Responsibilities

Lead and supervise Warranty Administrators for stock product lines
Manage and resolve aftermarket warranty claims for electric motors
Communicate status updates and resolutions to internal and external customers
Investigate field issues, determine root cause, and implement corrective actions
Collaborate with Engineering, QA, Operations, Sales, and Service teams to resolve product issues
Review technical drawings, wiring diagrams, and test reports to support troubleshooting and repairs
Coordinate field service activities, including inspections, repairs, and third-party service providers
Provide guidance to customers on repair options (field repair, local shop, or factory return)
Negotiate scope and cost of repairs with contractors and repair facilities
Ensure compliance with warranty terms, company policies, and ISO 9001 standards
Monitor workload, staffing, and overtime to maintain operational efficiency
Train and develop team members to meet quality and performance standards
Maintain accurate documentation, including Field Assistance Reports (FAR)
Travel to customer sites as needed to investigate and resolve issues