Warranty Coordinator

Joyner Homes•Greenfield, IN

1d•Onsite

About The Position

We are searching for a Warranty Coordinator to join our team! This position plays a critical role in delivering the exceptional post-closing experience our homeowners expect. This person serves as the primary point of contact for homeowners after closing, managing all incoming warranty requests from initial submission through completed resolution. They evaluate each warranty item, coordinate with vendors and homeowners to schedule and complete approved work, and ensure homeowners are informed and satisfied throughout the process. This is a relationship-driven, detail-oriented role that requires someone who can balance empathy for homeowners with sound judgment and clear communication. The Warranty Coordinator does not perform or supervise the physical warranty work – their focus is coordination, communication, and accountability. Joyner Homes is a local, growing home builder based in Greenfield, Indiana. Building Smart, Well-Designed, Character-Rich Homes throughout Central Indiana is our passion! Our company strives to strengthen family, relationships, and quality of life by providing opportunities to live and work in our local community.

Requirements

Associate’s or Bachelor’s degree preferred, or equivalent experience
1-3 years of experience in a fast-paced administration or coordination role
Exceptional organizational skills with the ability to manage multiple priorities simultaneously
Strong written and verbal communication skills
High attention to detail and commitment to accuracy
A positive attitude and being a team player
Proficient in Microsoft Office Suite (Word, Excel, and Outlook)

Nice To Haves

Experience in construction preferred
Experience with construction management or scheduling software as plus, but not required
Familiarity with residential construction processes and terminology preferred

Responsibilities

Receive and review all incoming warranty requests from homeowners, evaluating each item against Joyner Homes’ warranty and quality standards to determine warrantability
Communicate decisions to homeowners in a professional, timely, and empathetic manner – including explanation of coverage and next steps
Document all warranty communication in construction software
Coordinate with homeowners and vendors to schedule approved warranty work, confirm completion, and follow up as needed to ensure timely resolution
Manage and track all open warranty items in construction software, maintaining accurate status and documentation throughout
Oversee the pre-closing punch list, the 60 Day List, and the 10year Drywall Touch-up processes, ensuring all items are scheduled, completed, and closed out
Follow up with customers and vendors to ensure items were satisfactory and on time
Attend homeowner orientation to introduce the warranty process to homeowners
Provide feedback to construction, architecture, and design departments on preventative actions to avoid commonly observed warranty issues
Maintain high levels of customer satisfaction with the goal of five-star reviews and gaining referrals
Perform other related duties as assigned by management