Warranty Coordinator (1741)

DRB Homes•Orlando, FL

4d•Onsite

About The Position

The Warranty Coordinator effectively handles incoming service requests via email and phone from homeowners in an expedient and professional manner. This role provides support to the Warranty Team through excellent customer service and administrative tasking.

Requirements

Must have strong verbal skills (both in person and over the phone) and strong written skills.
Detail oriented and strong organizational skills.
Effective multi-tasking skills.
Ability to work in fast paced environment.
Problem researching capability.
Ability to take initiative and be assertive.
Process management ability.
Must have a valid driver’s license.
High School Diploma or equivalent required.
2+ years administrative work experience.
Data entry and file management experience.

Nice To Haves

Associates Degree or higher preferred.
Customer service experience a plus.
Previous homebuilding experience preferred.

Responsibilities

Log all warranty service requests received from homeowners in the computer system.
Immediately contact appropriate Warranty Service Team Members to respond to new service calls.
Log new completed service calls from warranty team members ensuring accuracy and information is input correctly.
Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer.
Generate correspondence to internal and external customers.
Generate reports and interpret data for manager(s).
Interact via phone or email frequently with homeowners.
Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management.
Heavy phone and computer use.
Fax, copy, mail, and file information related to settlement process.