Warranty Coordinator

Hahl Companies, LLC•Credit River, MN

18h•Onsite

About The Position

The Warranty Coordinator is responsible for managing builder and homeowner warranty service requests related to garage door installations and workmanship concerns for Action Overhead Garage Door. This position serves as a key point of communication between builders, homeowners, technicians, manufacturers, and internal departments to ensure timely scheduling, documentation, follow-up, and resolution of warranty-related requests. The Warranty Coordinator is expected to be highly organized, driven, and process-oriented, with the ability to help develop and improve warranty administration procedures and workflows. This role will utilize reporting, tracking, and data analysis to identify trends, improve service performance, and help reduce warranty claims.

Requirements

2+ years of warranty coordination experience preferred
Experience in residential construction, garage door installation, or home services preferred
Strong organizational, communication, and problem-solving skills
Data-driven mindset with attention to detail and process improvement
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office

Nice To Haves

Service Titan (CRM) experience is a plus

Responsibilities

Receive, process, and track builder and homeowner warranty requests
Schedule warranty inspections, work orders, and repairs
Approve or deny warranty claims and escalate them when necessary
Communicate with builders, job sup’s, homeowner’s, purchasing representatives, warehouse staff and vendors.
Maintain accurate records of warranty claims, work orders, photos, and documentation
Determine whether issues fall under workmanship warranty, manufacturer warranty, or billable service
Assist in developing and improving warranty processes, workflows, and establish reporting systems
Track recurring service and workmanship issues to help reduce claim volume and repeat callbacks
Submit manufacturer warranty claims and coordinate replacement parts as needed
Support managers with reporting and administrative tasks
Other duties as assigned