Warranty Coordinator

Taylor Morrison•Tampa, FL

2d•Onsite

About The Position

As a Warranty Coordinator working for Taylor Morrison, you will be responsible for providing support to the division’s Warranty team. You will generate reports and schedule appointments for the Customer Service Representatives, all while providing spectacular customer service. You will gain competence in data input into BuildPro, understanding Taylor Morrison procedures for conducting home reviews, and the Taylor Morrison Warranty program and Homeowner Maintenance requirements. You will provide a high level of service to customers and the Warranty team using guidelines established in Taylor Morrison’s 1-Year Warranty program. You will also gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval. This role involves the input and dissemination of Warranty tickets and Home Reviews into BuildPro and distributing them to appropriate personnel for completion. You will maintain office files, handle all escalated customer calls including documentation, follow-up, and work towards closure on every claim. You will administer Taylor Morrison’s 10 Year Structural Warranty Program, including claim analysis, follow-up, and work to assure closure on every claim. You will provide weekly tracking of all outstanding warranty work orders to the field and update as required. Additionally, you will process check requests for Building Permits, prepare Permit submittals and applications, complete Customer Service Requests timely and accurately, order, update, and distribute construction-related forms, prepare and submit building permits, and perform other duties as assigned.

Requirements

High School Graduate
minimum of 1 year of current or recent experience in a customer service-related position
6 months experience in residential construction preferred
Experience working with warranties preferred
Ability to work evenings and some overtime required
BuildPro system experience helpful
High school degree or equivalent required
Excellent communication and organizational skills
Problem solving skills
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
Ability to move from task to task without loss of efficiency or productivity
Ability to utilize time management skills, to organize and prioritize tasks
Ability to adhere to established procedures and protocols
Ability to perform in situations requiring speed, deadlines, or productivity quotas
Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure

Nice To Haves

6 months experience in residential construction
Experience working with warranties
BuildPro system experience

Responsibilities

Gain competence on input of data into BuildPro
Gain competence of Taylor Morrison procedures for conducting home reviews
Gain competence in understanding the Taylor Morrison Warranty program and Homeowner Maintenance requirements
Provide a high level of service to our customers and Warranty team using guidelines established in Taylor Morrison’s 1-Year Warranty program
Gain competence in Build-Pro to help Superintendents and Subcontractors with information retrieval
Input and Dissemination of Warranty tickets and Home Reviews into BuildPro and then distribute to appropriate personnel for completion
Maintain office files
Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
Administer Taylor Morrison’s 10 Year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the field, and update as required
Process check requests for Building Permits and prepare Permit submittals and applications
Complete Customer Service Requests timely and accurately
Order, update and distribute construction related forms
Prepare and submit building permits
Perform other duties as assigned