Warranty Specialist

Magna International • Shepherdsville, KY

3d

About The Position

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Magna is an innovative leader in the development and manufacturing of high quality complete seating systems. Our solution includes seating structures, mechanisms and hardware, as well as foam and trim products for global automotive, heavy truck and bus industries. Our capabilities include market and consumer research; full concept development; design and engineering capabilities; testing, validation and world-class manufacturing. Our award-winning seating solutions are developed from consumer research, finding the ease of operation to be comfortable, convenient and connected.

Requirements

• Requires a bachelor’s degree (Engineering and/or Quality preferred) with a minimum of three years of experience in a Quality-related field or an equivalent combination of education and work experience in a Quality role working with warranty management.
• Must be proactive, detail-oriented, and committed to continuous improvement to effectively manage warranty process.
• Must possess strong skills in root cause analysis and data analysis tools, along with proficiency in business software applications, including word processing, spreadsheet, and database management systems.

Responsibilities

• Serve as the primary contact for all warranty-related matters, including reviewing, processing, documenting, and resolving customer warranty claims while providing internal and external support.
• Investigate warranty failures through data analysis, testing, and field reports; perform root cause analysis (8D, 5 Why, Fishbone) and implement corrective and preventive actions (CAPA) to improve product quality and reduce costs.
• Analyze warranty performance metrics, identify trends, prepare reports and presentations, determine claim responsibility, and support warranty audits and compliance reporting.
• Collaborate with Quality, Engineering, Production, Suppliers, and Customers to resolve issues, support process and design improvements, and drive continuous quality improvement initiatives.
• Supervise End-of-Line Inspectors, ensure compliance with IATF 16949, safety, environmental, and ethical standards, maintain effective stakeholder relationships, and perform special projects and other assigned responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level