Warranty Specialist - Ford

Korum Automotive Group•Puyallup, WA

3d•$30 - $39•Onsite

About The Position

Korum Ford, located in Puyallup, WA, is seeking a skilled and experienced Warranty Administrator with a strong background in working with Ford or Lincoln dealerships. The ideal candidate will play a crucial role in efficiently managing warranty claims while ensuring compliance with the manufacturer's policies and procedures.

Requirements

Proven experience as a Warranty Specialist or Administrator, preferably within a Ford or Lincoln dealership environment.
Strong understanding of Ford and Lincoln warranty processes, policies, and systems.
Excellent attention to detail with strong organizational and record-keeping skills.
Effective communication skills to interact with internal teams and external partners.
Ability to manage multiple priorities and work efficiently under deadlines.
High School Diploma or Equivalent.

Responsibilities

Process and submit warranty and service contract claims accurately in accordance with Ford, Lincoln, and the company's guidelines.
Collaborate closely with service departments to verify warranty coverage and resolve any claim discrepancies.
Maintain detailed records of all warranty activities to ensure timely and accurate reporting.
Communicate with manufacturers and dealers to address warranty issues and facilitate claim approvals.
Stay up to date with changes in warranty policies, procedures, and compliance requirements.
Reviews the Work in Process (WIP) related to warranty report and service contract services for the Service Advisors monthly and provides information to the Service Lane Manager.
Coordinates and tracks Courtesy Vehicles, shuttles, and/or rental cars for warranty customers. Collects and submits monthly claims for rental reimbursements and shuttle use reimbursements.
Reviews and maintains warranty and third-party service contract payments, related schedules, and submits reports monthly to the Accounting Department for review.

Benefits

Medical / Dental / Vision
Paid Time Off
Employer-paid Life Insurance
Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
Employee Assistance Program (EAP)
Paid Holidays
401(k) Salary Deferral Plan with Employer Match
Vehicle Purchase Discount Program
Discounts on Parts and Service
Employee Events and Recognition
Company-Paid Uniforms for Specified Positions
Paid Training Based on Position