Warranty Specialist / Administrator

MSX International • Southfield, MI

5d • Remote

About The Position

The Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.

Requirements

• Candidate is required to be in MI
• Prior OEM claim entry experience required
• Prior warranty coverage review experience required
• 3-5 years claims experience required
• Strong analytical and problem solving skills
• Strong interpersonal and organizational skills
• Strong written and verbal skills
• Accuracy and attention to detail
• Excellent Follow-up
• Microsoft Word (entry level)
• Microsoft Excel (entry level)
• Ability to balance changing priorities and to provide regular status reports as requested

Nice To Haves

• Associates Degree is preferred, but not required

Responsibilities

• Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
• Review dealer submitted claims for accuracy as defined by the specific claim type
• Develop and maintain basic program reports
• Contact fleet customers via email for claims exceeding a specific dollar value
• Chargeback to dealers of unauthorized or incorrect claims
• Respond to customer or dealer submitted questions via email or phone regarding rejected claims
• Troubleshoot rejected claims
• Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
• Assist in documentation of claim entry procedures, processes and reference material

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree