Warranty Administrator

HTS • San Antonio, TX

3d

About The Position

The Warranty Administrator is responsible for processing warranty claims, reviewing repair orders, and ensuring adherence to manufacturer guidelines. This role requires strong customer service and communication skills to interact effectively with guests, internal teams, and external partners. Proficiency in computer applications, including dealership management software and warranty portals, is essential. Attention to detail, organizational skills, and the ability to work in a fast-paced environment are also important.

Requirements

• Skills in Warranty Administration
• Processing claims
• Reviewing repair orders
• Understanding manufacturer guidelines
• Strong Customer Service and Customer Satisfaction skills
• Effective Communication skills, both written and verbal
• Computer Literacy skills
• Proficiency with dealership management software
• Proficiency with warranty portals
• Proficiency with basic office applications
• High school diploma or equivalent required

Nice To Haves

• Attention to detail
• Strong organizational abilities
• Strong time-management abilities
• Comfort working in a fast-paced environment
• Prior experience in automotive service
• Prior experience in warranty processing
• Prior experience in dealership administration
• Additional training or coursework in automotive service or business administration

Responsibilities

• Processing warranty claims
• Reviewing repair orders
• Understanding and applying manufacturer guidelines
• Providing customer service and ensuring customer satisfaction
• Communicating effectively with service staff, management, and external partners
• Utilizing dealership management software and warranty portals
• Maintaining attention to detail and organizational skills

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED