Warranty Administrator
About The Position
The Warranty Administrator files and reconciles accurate warranty claims in accordance with policy coverages, supporting all locations' warranty needs. Reports to the Aftermarket Support Manager. AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority. Look Forward. Adapt Often. Lead Always.
Requirements
- Knowledge of service software in the dealer business system and Deere Warranty system.
- Proficiency in Microsoft Office and internet functions.
- Ability to analyze and interpret internal reports.
- Effective communication with customers, employees, and peers.
- High School Diploma or General Education Diploma (GED) equivalent is required.
- Two or more years in Service Department operations required.
- Equivalent education and experience may be substituted.
- Must have reliable transportation.
- Must have and maintain a valid Driver’s License.
- Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
Nice To Haves
- Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required.
Responsibilities
- Manage and process parts and service warranty claims.
- Oversee the warranty process to ensure necessary information is gathered.
- Ensure timely submission and follow-up on all outstanding claims.
- Understand warranty regulations and consult Service Managers, Technicians, and the Parts Department on proper warranty procedures.
- Assist in managing the Product Improvement Program (PIP) and ensure no expired PIPs.
- Support processing of Short-line Warranties including credits.
- Support Shortage and Damage Claims.
- Support locations with machine transfer and machine location unknown process.
- Perform other duties as required to ensure the success of AVE-PLP.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
