Warranty Services Coordinator

Amrize • Nashville, TN

10d • Onsite

About The Position

The Warranty Services Coordinator is responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices and supporting documentation, and billing building owners for items not covered under the terms of the warranty. Coordinators are also responsible for maintaining historical records, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above. Other duties include educating contractors on our systems/apps as needed. Each coordinator is responsible for approximately $500,000 in yearly claims expenses.

Requirements

• Proficiency with computers, including MS Office applications, CRM, and SAP.
• Strong written, communication, and organizational skills.
• Ability to manage and prioritize duties and tasks.
• Willingness to learn and a desire for continuous improvement.
• Possess a strong mind set for dealing with difficult customers and situations.
• Capable of working as part of a team as well as individually.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

Nice To Haves

• Roofing knowledge (practical or understanding of the industry) and/or warranty claims experience is a plus.

Responsibilities

• Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
• Communicate terms of purchase order to contractor
• Knowledge of all types of warranties
• Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs
• Audit invoices to control expenditures
• Input of data and codes for historical purposes
• Knowledge of terms and conditions of warranties
• Knowledge of standard repair procedures
• Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost
• Recoup expenditures for repairs made but not covered under the terms of the warranty
• Educate building owners on terms of warranty coverage
• Research cancellations and suspensions from past due invoices
• Resolve owner’s issues with billing and collect monies due
• Educate contractors on Quality program
• Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
• Build industry quality standard by holding contractors accountable for their workmanship
• Ensure each warranty expenditure is justified, effecting total expenditures for Amrize Building Envelope
• Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business
• Manage time to ensure timely completion of specific projects along with daily responsibilities
• Research and document findings based on specific needs of the project
• Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
• Integrate new businesses into current operating systems
• Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Amrize Building Envelope policies
• Knowledge of multiple computer systems
• Research specific jobs that will require the involvement of the Warranty Services Investigators
• Document findings to ensure clear communication between HBE and building owners and contractors

Benefits

• Competitive salary
• 401(k) pre-tax and/or Roth after-tax savings
• Employee Stock Purchase Plan
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed