Warranty Service Manager

Minto•Panama City Beach, FL

13h•Onsite

About The Position

Responsible for overseeing and managing warranty service for newly constructed homes under Minto’s MasterCare Program. Acts as the main point of contact for homeowners post-construction, ensuring timely resolutions and maintaining high levels of satisfaction.

Requirements

High school diploma required
Minimum one (1) year experience in residential construction or warranty service.
Strong organizational, communication, and problem-solving skills.
Ability to read and interpret construction documents and apply building codes.
Proficient in Microsoft Office including Word, Excel, Teams, and Outlook.
Physically able to walk job sites and lift up to 25 lbs.

Nice To Haves

construction-related degree or equivalent experience preferred.
OSHA 10-hour certification preferred.

Responsibilities

Respond promptly to warranty requests and coordinate repairs with trade partners.
Document all communications and resolutions in Minto’s warranty system.
Conduct on-site inspections to validate claims and ensure quality work.
Communicate with homeowners about timelines, expectations, and coverage.
Provide regular updates until requests are resolved.
Confirm appointments with partners and homeowners 24 hours before.
Authorize payments only after work meets quality and homeowner approval.
Collaborate with teams to troubleshoot and prevent recurring issues.
Keep current on building codes and warranty policies.
Secure and monitor material deliveries and resolve discrepancies quickly.