Warranty Service Manager

David Weekley Homes•Orlando, FL

5d•Onsite

About The Position

David Weekley Homes is seeking a dynamic Warranty Service Manager (WSM) to join our Orlando team. This role calls for a proactive self-starter who thrives both independently and collaboratively. The WSM will partner closely with customers, builders, and trade partners in a fast-paced environment, delivering exceptional service while ensuring the highest levels of customer satisfaction. WSM's resolve warranty calls made by David Weekley Homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. Warranty Service Managers are responsible for overseeing warranty resolutions across multiple assigned communities. This role is field based, with most work performed in or around the supported communities.

Requirements

A positive attitude and good social/interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in a customer service environment
Have exceptional listening and communications skills
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational and scheduling skills
A reliable vehicle for local travel is needed

Nice To Haves

Previous experience in the home building industry and/or some home repair experience is helpful

Responsibilities

Coordinate and schedule all other repairs with contractors and customers
Follow up, inspect and ensure completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage your budget
Performing minor repairs
Handle multiple tasks, as well as projects within designated timeframes
The ability to say "no" and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction