Warranty/ Schedule Coordinator (1672)

RiteRug•Greenville, SC

5d•$45,000 - $50,000•Onsite

About The Position

Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a motivated, detail oriented, Warranty/ Schedule Coordinator to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you!

Requirements

Have earned a minimum of a High School Diploma or equivalent.
Possess and have demonstrated proficient computer experience in Microsoft Office.
Be able to multi-task and prioritize the duties required.
Exhibit effective oral and written communication skills.
Be able to work independently and problem solve.
Exhibit excellent customer service skills.
Possess the ability to handle a high volume call environment.

Nice To Haves

Flooring experience preferred but not necessary.

Responsibilities

Coordinate customer service activities in order to ensure customer satisfaction.
Research and resolve disputes
Investigate warranty concerns/questions
Enter order information
Process and schedule work orders
Enter installer pay information and back charges
Job cost invoices
Post payments
Respond to customer service issues
Answer incoming telephone calls
Maintain files
Perform other duties as assigned