Warranty & Returns Coordinator

Petro Service Limited•Calgary, AB

1d•Hybrid

About The Position

Petro Service Limited is seeking a Warranty & Returns Coordinator based in Calgary, AB to provide critical support to their Western operations. This role involves coordinating warranty and return processes and supporting inventory requirements for the Service team. The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and material returns are processed promptly and accurately, working closely with internal teams such as warehouses, purchasing, sales, and service to ensure compliance with company and supplier policies. Additionally, this position supports the Warehouse and Service teams by reviewing material requirements for outstanding service tickets, coordinating product transfers, and ensuring pick slips are generated and processed efficiently.

Requirements

High school diploma or equivalent.
1-3 years of experience in customer service, shipping, warranty, or returns processing.
Basic knowledge and understanding of warranty and return policies and procedures.
Strong communication skills, both verbal and written.
Strong organizational skills and attention to detail.
Ability to work independently and manage multiple priorities simultaneously.
Proficient in Microsoft Office and data entry software.

Nice To Haves

University or college degree/diploma will be considered an asset.

Responsibilities

Receive and process customer warranty and return requests via phone, email, or online portal.
Review warranty and return claims to determine eligibility for replacement or refund.
Coordinate with internal teams to gather and complete all necessary information, including product documentation and shipping details.
Work with warehouse teams to arrange product returns and issue return authorizations.
Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
Reviewing product requirements for outstanding service tickets, coordinating product transfers, and ensuring pick slips are generated.