Warranty / Returns Clerk
Tri-State Distributors•Royston, GA
•Onsite
About The Position
Tri State Distributors is hiring a dependable full-time Warranty / Returns Clerk for its branch in Royston, Alabama. The role supports warranty claims and product returns by helping service companies and dealers, processing claims and return authorizations, tracking cases through completion, and communicating with vendors, homeowners, service contractors, dealers, and carriers by phone and email. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- High school diploma or equivalent education.
- Customer service skills and professional phone etiquette.
- Excellent computer skills and data-entry ability.
- Strong work ethic and a positive attitude.
Responsibilities
- Assist service companies in completing warranty repair claims.
- Verify warranty coverage for specific equipment.
- Locate part numbers to process warranty part orders.
- Process claims in the company system and submit them to manufacturers for payment.
- Track warranty claims until completed.
- Communicate with vendors, homeowners, and service contractors by phone and email.
- Assist dealers with product returns.
- Process RMAs into the correct warehouses.
- Process damage claims with carriers.
- Track return and damage claims until completed.
- Communicate with dealers and carriers by phone and email.
Benefits
- Competitive hourly rate
- Medical, dental, and vision benefits
- 401(k) plan
- Paid holidays
- Vacation
- Paid sick days
- Training opportunities
- Pleasant working conditions
- Bonus potential
- Other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
