Warranty Quality Technician

Eaton Corporation•Galesburg, MI

2d•$69,000 - $101,000•Onsite

About The Position

Eaton’s IS VEH VGNA division is currently seeking a Warranty Quality Technician. This position will be based at our Galesburg, MI facility. This is a 100% on-site position with responsibilities divided as follows: 100%: Support the Warranty Return Center by inspecting Transmission and Electronics parts, focusing on warranty quality. Additional duties include reviewing warranty processes, reporting QA metrics, and delivering training based on quality analysis.

Requirements

Minimum High School Diploma/GED + minimum 5 years experience in a technical role supporting commercial vehicle, heavy equipment or automotive products or equivalent knowledge AND/OR Associates degree from an accredited institution.
Must be able to lift up to 50 lbs. frequently
Must be able to continuously stand, twist, bend, squat, stoop, lift, maneuver, and walk.
Must be self-motivated, passionate and accountable to achieve results with minimal guidance.
Ability to work concurrently on multiple projects.
Excellent customer facing skills, including effective conflict resolution and utilization of a collaborative style to resolve disputes of warranty claims with employees and customers.
Knowledgeable of truck products nomenclature, understanding of transmission and clutches: power flow, basic mechanical and electrical failure analysis, and failure modes.
Knowledgeable in Eaton warranty systems, knowledge base systems, and reference data bases
Usage and understanding of variable and attribute gages.
Skilled in Warranty Claim Processing and Warranty Inspection Processes

Nice To Haves

Bachelor’s Degree from an accredited institution
Experience using and sustainable deployment of Lean philosophy of Continuous Improvement; Including Value Stream Mapping, Continuous Improvement and Business Process Improvement.
Experience with software packages (e.g., Microsoft Word, Microsoft Excel, Access, Outlook, SharePoint, and Power Point etc.)
Demonstration of effective communication and use of data / data analysis to support communication.
Working knowledge or the ability to rapidly learn and deploy warranty process and procedures

Responsibilities

Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
Perform QA Audit work on Warranty Claims and Warranty Inspections capturing opportunities for improvement and alignment with warranty standards. May also assist with reporting out metrics, provide training and process improvements to address opportunities identified from QA.
Administer warranty policies and procedures supporting the adjudication for each product and customer with respect to the warranty return center responsibilities.
Receive, inspect, test and disposition product to support warranty claim adjudication in a timely manner, while administering to warranty guidelines, processes, procedures achieving and sustaining claim quality goals.
Support the review and updating of WRC standard work and procedures
Knowledgeable of truck products nomenclature, understanding of transmission: power flow, basic mechanical and electrical failure analysis, and failure modes.
Produce a high integrity level of inspections data, which is utilized to drive product reliability initiatives and product improvements (consistent and accurate returned material inspection and documentation).
Participate in warranty return material reviews to include onsite and offsite customer reviews.
Support as needed training on Warranty Claim Processing and the adjudication of Warranty Claims following standard work.