Warranty / Quality Technician

Hutchinson • Auburn Hills, MI

4d • Onsite

About The Position

Plans, directs and supports activities related to customer warranty issues resulting in reduced costs and improved customer satisfaction.

Requirements

• Four year technical degree level of knowledge with a minimum of 2 years automotive quality experience or two year engineering degree with a minimum of 5 years automotive quality experience.
• Good team skills such as cooperation, information sharing, task sharing, timely completion of assignments, good listening and communication skills and overall respect for other team members.
• Driving license

Nice To Haves

• Previous experience with automotive warranty issue resolution is highly desirable.

Responsibilities

• Collect, track, analyze and distribute warranty data to responsible disciplines and plant warranty interfaces.
• Utilize the specific Customer Warranty Systems to obtain data on products.
• Interface with plants, engineering, test and development, quality and customer representatives during warranty investigations.
• Travel to customer warranty centers to review and investigate warranty issues.
• Coordinate returned parts to appropriate locations for additional in-depth analysis and testing.
• Communicate and present results of warranty investigations to internal and external customers.
• Enter warranty investigation findings and corrective actions into Hutchinson and customer warranty systems.
• Evaluates and verifies effectiveness of corrective actions implemented.
• Maintain monthly/weekly/daily warranty performance tracking charts by customer, product line and platform.
• Serve as a liaison between Engineering, Manufacturing and Quality regarding warranty improvement.
• Develop procedures, work instruction, test instructions and other documentation to support the warranty process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree