Warranty Technician

Badger Meter•Milwaukee, WI

3d•Onsite

About The Position

The Warranty Tech is responsible for incoming material processing of customer returns including the identification, storage, tracking, disposition and proper disposal when required. This position will also process material associated with credit memos and product failure analysis of customer returns including testing and/or repair and determination of warranty eligibility. In addition, this role will provide technical product support to customers, (external and internal; including, Engineering, Manufacturing, and Quality) as related to field returns and complaints.

Requirements

Good mechanical aptitude and customer support/contact required.
Ability to problem-solve and take corrective action after completing the root cause analysis required.
Basic PC and Microsoft Office suite skills required.

Nice To Haves

Associate's Degree in a Mechanical or Technical field preferred.
3+ years of experience in a mechanical or technical role desired.

Responsibilities

Conduct physical reviews of products to ensure RMA written is accurate to product received, and determine/assign next steps/processes for returned product.
Analyze warranty and failure activities including tear down, testing, and documenting/reporting findings for returned product.
Handle material as required, in addition to auditing aging returned material for disposal and preparation of test and repair order material.
Verify physical location of returned product, verify material and credit memo accuracy, and prepare material for transport to required plants.
Test and calibrate meters.
Complete ERP program transactions.

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off
+ 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options