Field Warranty Technician
About The Position
Welcome to Explore Industries Team! At Explore Industries, we’re more than just a leader in fiberglass swimming pool design and manufacturing—we’re a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. We are seeking a dedicated Field Warranty Technician to join our team, serving as a vital link between our customers, dealers, and internal teams to deliver exceptional service and drive client success. As a Field Warranty Technician, you will play a pivotal role in maintaining the quality and performance of Explore Industries fiberglass swimming pools. This primarily road-based position combines hands-on repair work at customer homes and dealer sites with occasional in-house support at our ExploreBase facilities in Dix, IL, and Northwood, OH, delivering professional repairs on the road that keep pools looking and performing like new.
Requirements
- 1+ years of hands-on experience with fiberglass, resin, catalyst, gelcoat, or similar materials (e.g., auto body repair, boat repair, drywall/sheetrock finishing).
- Proven ability to adapt materials and techniques to varying weather/climatic conditions.
- Experience in a physical, hands-on trade environment with strict quality and safety standards.
- Valid driver’s license and clean Motor Vehicle Report (MVR) required.
- Strong technical and problem-solving skills with a quality-first mindset.
- Excellent attention to detail and commitment to delivering flawless repairs.
- Ability to work independently on the road while maintaining clear communication with the team.
- Physical capability to lift up to 50 lbs, climb ladders, use hand/power tools, and work in outdoor conditions year-round.
- Customer-focused attitude with professional communication skills for interacting with dealers and homeowners.
- Flexibility and reliability for travel with possible overnight and weekend work as needed.
- Willingness to learn Explore Industries-specific repair techniques and cross-train within the team.
Responsibilities
- Perform expert fiberglass swimming pool repairs on-site, including gelcoat resurfacing, sanding, grinding, structural fixes, and application of resin, fiberglass, catalyst, and related materials.
- Complete repairs on installed pools at customer homes or dealer locations, as well as occasional in-house repairs on stored units.
- Assess pool construction, installation quality, and damage to determine the best repair approach.
- Adjust techniques and materials based on changing climatic conditions to ensure high-quality, durable results.
- Drain, brace, and prepare pools as needed for safe and effective repairs.
- Coordinate supply orders and pick-ups from regional manufacturing/distribution centers.
- Maintain tools, equipment, and a clean, safe mobile work environment.
- Schedule and coordinate repair visits directly with dealers and homeowners.
- Travel is required.
- Contribute to process improvements that enhance repair efficiency and customer experience.
Benefits
- Generous Paid Time Off (PTO) and paid holidays
- 401(k) with company match
- Medical, dental, and vision insurance options
- Optional life and disability insurance
- Company-provided service vehicle for business use
- Per diem allowance to cover meals and incidental expenses while on rotation
- Company-paid lodging during on-rotation periods
- Company-paid fuel for the service vehicle
- Other incentive or compensation programs are available for this position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
