Warranty Technician

Minto • Ottawa, ON

8h • CA$27 - CA$32 • Onsite

About The Position

As a Warranty Technician, you’ll support the warranty team to ensure all warrantable items are completed promptly for our homeowners. This role involves contributing to exceptional customer experience, delivering on schedule, and upholding Minto’s core values. It includes identifying deficiencies, assessing, and completing repairs in a timely manner.

Requirements

• Minimum of two years of relevant work experience; on-the-job training is essential.
• General knowledge of residential construction repairs.
• Strong communication skills (listening, verbal, and written).
• Independent worker.
• Dependable and reliable.
• Team player.
• Flexible to move to different projects and jobs.
• Attention to detail.
• Valid driver’s license and access to a reliable vehicle are required.

Nice To Haves

• High School Diploma is an asset.
• Computer skills are an asset.
• Bilingualism is an asset.

Responsibilities

• Engage with homeowners professionally to provide a positive service experience.
• Clearly explain repair processes and timelines.
• Seek opportunities to exceed homeowner expectations during service visits.
• Assess, document, and complete warranty-related repairs promptly.
• Perform finishing carpentry, drywall repairs, insulation, and general construction fixes.
• Conduct both interior and exterior repairs, including: Interior: Windows, doors, frames, baseboards, wood flooring, carpets, tiles, grout, cabinetry, drywall, and painting. Exterior: Roofing, decking, foundation walls, siding, brickwork, and waterproofing.
• Install bathroom accessories and conduct minor electrical and plumbing fixture repairs as needed.
• Maintain a clean and safe work environment during and after service visits.
• Use Newstar Web software to track work orders and document daily notes.
• Report completed and outstanding warranty items to the Warranty Manager/Coordinator.
• Identify and escalate quality concerns or recurring workmanship issues.

Benefits

• Competitive compensation with performance-based annual bonus
• Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave
• RRSP matching program and paid time off program to support your future and recharge
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED