Warranty Process & Training Team Leader
About The Position
The Warranty Process & Training Leader owns operational readiness and ongoing capability for Supply warranty processes and systems, serving as the link between policy and execution. The role builds end-to-end standard work, process maps, and training to support adoption of a new warranty system and enable team members, internal partners, dealers, and suppliers to execute warranty processes accurately and efficiently. The position also drives ongoing process improvement. The role works onsite Monday through Thursday and allows employees to choose their work location on Fridays, balancing the needs of the work.
Requirements
- Associate or bachelor's degree in business, education, operations, or a related field, or equivalent relevant experience.
- Experience in process improvement, training, operations, quality improvement, warranty, customer support, and system implementation.
- Ability to create clear procedures and facilitate training for audiences with different levels of technical familiarity.
- Proficiency with Microsoft Office and comfort learning business systems.
Nice To Haves
- Experience working with case-management, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and warranty systems.
Responsibilities
- Develop and deliver training for Warranty Supply Stores and suppliers.
- Develop and maintain end-to-end standard work, process maps, job aids, training materials, and role-based procedures for Supply warranty activities.
- Coordinate launch readiness for new or changed processes and systems, including training plans, user lists, test scenarios, readiness reviews, and issue tracking.
- Deliver and coordinate training for team members and relevant internal or external users; assess understanding and provide follow-up coaching.
- Partner with Operations, IT, Residential and Commercial warranty teams, and suppliers to validate workflows, handoffs, business rules, and escalation paths.
- Monitor adoption, data quality, process compliance, and user feedback; identify barriers and recommend corrective actions.
- Lead or facilitate continuous improvement activities to reduce avoidable touches, incomplete submissions, processing delays, and recurring errors.
- Maintain change communications and ensure process updates are reflected in controlled documentation and training materials.
- Support user acceptance testing and stabilization by capturing defects, assessing operational impact, and coordinating resolution with process owners.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
