Warranty Operations Team Leader
About The Position
The Supply Warranty Operations Leader is responsible for managing the Supply Business warranty claims process from intake through disposition, ensuring consistency and accuracy. The role serves as a primary point of contact for internal and external customers, answering claim questions and handling exceptions to support positive customer experiences. The leader manages a team responsible for complete claim records, timely reporting, and issue resolution, and reports to the Supply Warranty and Field Quality Leader. The role is onsite Monday through Thursday, with the option to choose a work location on Fridays based on work requirements. Trane Technologies describes its mission as creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with sustainability central to its business.
Requirements
- Associate’s degree or equivalent relevant experience in warranty administration, customer support, service operations, or claims processing.
- Ability to review detailed records, apply written requirements, and maintain accurate, confidential documentation.
- Comfort using Microsoft Excel and standard business applications.
Nice To Haves
- Experience working with case-management, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and warranty systems.
Responsibilities
- Review, validate, document, and process Supply warranty claims in accordance with applicable policies, coverage terms, approval limits, and standard work.
- Lead a team of processors to meet service level agreements and provide training for warranty claim support.
- Check claim data for completeness and consistency, including product and serial information, causal part, condition found, work performed, failure details, and required supporting records.
- Resolve routine claim inquiries from internal partners, dealers, service providers, and other authorized contacts; route technical, policy, or financial exceptions to the appropriate owner.
- Identify missing information and follow up for required documentation, such as invoices, photos, service records, or technical reports, according to the claim type.
- Maintain accurate case notes and status updates; support return-material, audit, and other claim workflows when assigned.
- Monitor assigned queues and manage work to service expectations, escalating aged, high-risk, repeat-failure, or disputed claims.
- Coordinate with the Supplier Recovery Specialist when claim facts, parts, or supplier responsibility may support recovery.
- Contribute to standard work updates and report recurring data, process, or system issues.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
