Warranty Parts Specialist

Mario Purchaser LLC•Richmond Hill, GA

7d•$19 - $22•Onsite

About The Position

This position is responsible for the Full Life Cycle of Service Parts and warranties, ensuring technicians and our customers have the support, parts and filters they need. Researching warranties and parts to purchase, and file claims in the most cost and time-effective manner. This is a full-time position with the mission of this position is to establish accurate and consistent stability in ordering parts and filters as well as processing and ensuring any and all credits included but not limited to warranty and returns. Parts are ordered accurately and timely, Technician support by prompt service and correct part staging. Ensure company credits and Max yields is achieved through bill credits.

Requirements

High school diploma/GED required
At least 2 years of experience in Office environment
Self-starter, reliable, flexibility with hours
Strong customer service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Strong knowledge of Microsoft Excel, Word and PowerPoint
Must be a critical thinker - Strong English composition skills
Telephone etiquette and working knowledge of email systems
Ability to develop tools that create efficiencies within department
Professional and able to collaborate with other internal staff
Self-starter with strong self-accountability mindset in achieving set individual and team goals
High School diploma or equivalent
Expertise with Warehouse Management and Enterprise Resource Planning Systems
5-10 years of relevant experience with documented / exceptional results.
Excellent Microsoft Office skills

Nice To Haves

Construction experience a plus, but not required
Bilingual a plus, not required.
3-5 years experience as a Warehouse Lead in Plumbing & HVAC trades (preferred)
Experience in the trades: HVAC, plumbing, electrical
Experience with Service Titan

Responsibilities

Making sure that the correct parts, filters, and other materials are accurate and arrive in a timely manner.
Arranging for efficient deliveries of parts and equipment to installers and technicians.
Work closely with Dispatch, Service and installation Departments (i.e. customers down on hold, customers to be quoted, and warranty).
Being First Point of Contact for warranty verifications and P&A requests for Field Technicians.
Continuous and transparent communication with customers for ETA on parts that are ordered.
Processing all warranty parts and warranty labor credits quickly and with maximum yield, as well as following through the company receiving due credits quickly.
Help company achieve it’s Daily Mission Statement, It’s Vision, while portraying it’s core values at each business function.
Obey the company Code of Ethics, Team Rules, and Team Philosophy
Performs other related duties as assigned.