Repair & Warranty Specialist

Airbus•Herndon, VA

2d•Onsite

About The Position

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. In this context we are looking for a Repair & Warranty Specialist to join our team in Herndon, VA.

Requirements

Associate Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.
Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context.
Written and spoken fluency in English is required.
Negotiation skills
Professional and practical insight and experience with purchasing and logistics
Working knowledge of English, both written and oral
Working knowledge of SAP
Good numeracy skills
PC literacy, including word processing, spreadsheets and database use
Good business acumen
Up to 10% Domestic and International Travel involved
Authorized to work in the US, Able to work in US without current or future need for visa sponsorship
Comply with Satair’s mission, values and Company Management System
Comply with Satair’s guidelines on Ethics & Compliance
Understanding, sharing and living of Satair’s values and rules
Respect Satair’s processes and procedures agreed per function
Keep the direct report informed of the status of agreed tasks and of any critical problem areas
Participate in optimizing Satair’s business procedures by applying existing Satair’s IT systems
Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
Be well informed about and familiar with the latest developments in Satair’s business
Have an inter-cultural understanding
Participate in occupational safety and health efforts
Contribute towards a positive and inspiring working environment
Structured personal drive and service minded
Strong communication skills, both written and verbal, in English are required.
Ability to work in the US without current, or future, need of visa sponsorship is required for this position.

Nice To Haves

B.S. Engineering is preferred
Fluency in another language is highly desirable.

Responsibilities

Handle, log and follow up on customers’ Repair/Lease/Exchange Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations
Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims
Issue Repair/Lease/Exchange Orders to approved suppliers
Handle, log and follow up on suppliers retrofit programs
Handle follow-up and improvement of Satair's objectives for Repair/Lease/Exchange Orders & Warranty claims and prepare performance reports on a monthly basis which reflect: Manage customers' repair/lease/exchange orders and warranty claims while closely monitoring that the suppliers conform to contractually agreed obligations based on key performance indicators (KPIs)
Shop Processing Time (SPT) / Turn-Around-Time (TAT)
Initiate and follow up on actions ensuring improvement plans are met
Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned
Initiate and follow up on action tracker to ensure improvement plans are met
Ensure changes in supplier performance are communicated to all stakeholders
Monitor and report on political and other conditions in the marketplace of importance to Satair’s competitiveness, including competitors’ behavior and activities
Participate in and plan external and internal visits with suppliers and customers
Ensure internal and external processes are reviewed and improved where needed
Identify, initiate or offer suggestions to improve efficiency internally and with suppliers
Provide essential support to the Head of Repair, Warranty & Production in achieving strategic objectives related to all repair activities.
Perform other duties as assigned to support the overall objectives of the repair operations.