Warranty Manager

Renewal by Andersen of Washington•Meridian, ID

5d•$80,000 - $90,000•Hybrid

About The Position

Renewal by Andersen is seeking a driven and experienced leader to take ownership of their Warranty department and elevate the post-installation customer experience across all Wedgwood locations. This role is ideal for someone who thrives in a fast-paced, operational environment where leadership, accountability, and customer satisfaction are paramount. The Warranty Manager will have the opportunity to shape processes, develop high-performing teams, and directly impact the homeowner experience across multiple markets. This is a chance to make a meaningful impact in a growing organization for individuals passionate about leading people, improving systems, and delivering operational excellence.

Requirements

Experience leading service, warranty, operations, or customer experience teams
Strong leadership, coaching, and team development skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and process management abilities
Experience working cross-functionally with operations or field teams
Data-driven mindset with focus on accuracy and performance metrics
Strong communication and problem-solving skills
Maintain Service NPS of 75+
Achieve 99% accuracy in service parts ordering and execution
Maintain 95% field completion accuracy (FTT)
Ensure timely movement and resolution of all service requests
Improve first-time resolution through tools and process enhancements
Build strong cross-functional alignment across all locations
Takes ownership, leads by example, and holds high standards for both people and process.
Calm under pressure, highly organized, and focused on continuous improvement.
Understands that great warranty service is a critical driver of customer satisfaction and long-term brand trust.

Responsibilities

Lead and develop the warranty team to meet performance and service goals.
Manage warranty scheduling, workload, and service pipeline to ensure timely resolution.
Oversee post-installation homeowner support and escalated service issues.
Standardize and enforce warranty processes across all locations.
Drive accountability, accuracy, and efficiency within the team.
Train team members on systems, processes, and customer experience expectations.
Manage speed-to-lead response times and service timelines.
Ensure timely completion of service requests and days-to-completion targets.
Partner with Installation Managers to align field execution and service delivery.
Drive accurate service billing and support revenue capture.
Promote a consistent, customer-first culture across all service interactions.
Ensure compliance with LSWP requirements for applicable homes (pre-1978).
Travel as needed to support operations in WA, ID, and CA.
Coach and develop team members through ongoing feedback, training, and performance management.
Conduct skill development sessions, including role-playing and process reinforcement.
Manage team scheduling and PTO to ensure consistent service coverage.
Align staffing levels with business demand and service volume.
Build a high-performance, accountable, and customer-focused team culture.