Gestionnaire des garanties / Warranty Manager

Airbus•Montreal, QC

1d•Hybrid

About The Position

The A220 commercial aircraft Programme is looking for a Warranty Manager to join our A220 Services Contracts team based in Mirabel (Québec, Canada), where you will autonomously manage an international airline portfolio and interact with multiple internal and external interfaces. You will be part of the Services Contracts & Warranties team responsible for adjudicating and administering warranty claims globally for the A220 programme, while applying specific commercial policies and protecting Airbus' financial exposure. The team organization is established to promote autonomous cross-collaboration, supporting each other and learning collectively. Your role as a Warranty Manager will be to manage the full lifecycle of warranty claims for your portfolio, negotiate fair solutions with customers, and train airlines on our warranty policies.

Requirements

You hold a Master’s degree or equivalent university degree in Engineering, Aircraft Maintenance, or Business Administration.
You possess at least seven (7) to ten (10) years of relevant experience in the aviation sector, specifically within warranty management, customer contract management, customer negotiation, or aircraft operations and maintenance.
You are customer-centric and solution-oriented, with strong attention to detail.
Excellent communication skills to advise, negotiate, and build sustainable, trusting relationships with stakeholders and airlines.
Strong organizational skills and excellent priority management to lead the portfolio activities efficiently.
You are bilingual in French and English.
You have strong organizational skills and an excellent sense of priority management.

Responsibilities

Act as the primary interface with our internal customers and A220 clients to manage warranty requests on your allocated portfolio.
Establish and maintain a trustworthy commercial relationship with clients by actively listening and clarifying their needs, requirements, and concerns.
Propose solutions while protecting Airbus' interests.
Conduct regular customer visits, meetings, or calls.
Investigate and adjudicate customer warranty claims based on comprehensive technical analysis, contractual agreements, and Airbus policies.
Interpret warranty terms and customer contracts to determine claim eligibility.
Liaise with engineering, maintenance, and programme teams to secure technical and commercial support for complex cases.
Apply agreed commercial support policies during retrofit campaigns, notably following directives outlined in our Service Bulletins.
Ensure airlines are fully aware of their rights, procedures, tools, and warranty events by delivering regular training sessions to our customers.

Benefits

Attractive salary
Annual bonus
Group insurance plan
Pension plan
Share purchase plan
Hybrid working policy (based on operational needs)
On-site cafeterias
Highly competitive holiday policy
Employee Assistance Program (EAP)
Discount Program
On-site Medical Service
Access to a public shuttle service between Laval (Montmorency metro station) and Mirabel
Carpooling application
Great upskilling opportunities
Development prospects with unlimited access to +10,000 e-learning courses
Certifications
Accelerated development programmes
National and international mobility